Shipping policy

Effective Date: 21/05/2026

At Rajiv Degun, we aim to process and deliver orders safely and within the estimated delivery timeframe. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

Processing time may be longer during sales, promotional periods, holidays, or periods of unusually high order volume.

2. Shipping & Delivery

Once an order has been dispatched, customers will receive the available shipping or tracking information.

Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery times are estimates and are not guaranteed.

3. Delivery Areas

We aim to deliver products to serviceable locations across India.

Delivery availability may depend on the PIN code and courier coverage. If a particular location is not serviceable, the customer may be contacted regarding the order.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Shipping charges may vary depending on the product, order value, delivery location, weight, or applicable promotional offers.

5. Tracking

Where tracking is available, customers may receive a tracking number or tracking link after dispatch.

Tracking information may take some time to become active after the shipment is handed over to the courier.

6. Delayed Delivery

Delivery may be delayed because of circumstances such as:

Courier or logistics delays
Weather conditions
Transportation disruptions
Public holidays
Incorrect or incomplete delivery information
Remote or difficult-to-service locations
High order volumes
Events beyond our reasonable control

We will make reasonable efforts to assist customers in case of a delivery delay.

7. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address, including:

Full name
House/Building number
Street/locality
City
State
PIN code
Valid contact number

Rajiv Degun may not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

8. Failed Delivery

If a courier attempts delivery but the package cannot be delivered because the customer is unavailable, the address is incorrect, or delivery is otherwise unsuccessful, the courier may make additional delivery attempts according to its procedures.

If the shipment is returned to us, the customer may be contacted regarding available options.

9. Damaged Package

Customers should inspect the package at the time of delivery where reasonably possible.

If a package appears seriously damaged or tampered with, customers should document the condition and contact Rajiv Degun as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy.

10. Delivery Confirmation

An order may be considered delivered based on the delivery confirmation or tracking information provided by the relevant courier or logistics provider.

If you believe an order has been incorrectly marked as delivered, contact us promptly with your order details so that we can investigate.

11. International Shipping

Unless specifically stated on the website, Rajiv Degun currently does not guarantee international shipping.

Any international shipping option, if offered in the future, may be subject to additional shipping charges, customs duties, taxes, and applicable regulations.

12. Contact

For shipping-related questions, customers should contact Rajiv Degun through the customer-support details provided on the website.

Please keep your order number and registered contact details available when contacting support.

13. Policy Updates

Rajiv Degun may update this Shipping Policy from time to time to reflect changes in shipping arrangements, courier services, business practices, or applicable requirements.

The latest version published on this page will apply from its stated effective date.