Refund policy

Effective Date: 21/05/2026

At Rajiv Degun, we aim to provide customers with a smooth and reliable shopping experience. This policy explains the conditions applicable to returns, exchanges, cancellations, and refunds.

1. Return Eligibility

A return request may be accepted if:

The product received is damaged.
The product is defective or has a manufacturing issue.
The wrong product, size, colour, or variant was delivered.
The product is materially different from its description on the website.

Returned products should generally be unused and in their original condition, with original packaging, tags, accessories, and other items supplied with the order.

2. Return Request Period

Customers should contact Rajiv Degun within 7 days of delivery for a damaged, defective, incorrect, or materially different product.

Requests made after this period may not be accepted unless otherwise required by applicable law.

3. Damaged or Incorrect Product

If you receive a damaged or incorrect product:

Contact us as soon as possible.
Provide your order number and relevant details.
Provide clear photographs or videos showing the product and packaging.
We will review the request.
If approved, an appropriate resolution such as replacement, exchange, or refund may be provided.

Customers are advised to retain the original packaging until the matter is resolved.

4. Non-Returnable Products

Certain products may not be eligible for return because of their nature, hygiene requirements, customization, or other product-specific conditions, unless a return is required under applicable law.

Where applicable, product-specific return conditions will be displayed on the product page.

5. Exchange

An eligible product may be exchanged subject to:

Return eligibility
Product availability
Verification of the returned product

If the requested replacement is unavailable, an applicable refund or alternative resolution may be offered.

6. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed for dispatch or shipped, cancellation may no longer be possible.

If an eligible cancellation is accepted after payment, the applicable refund will be processed through the original payment method.

7. Refunds

Once an approved returned product has been received and inspected, the applicable resolution will be determined.

If a refund is approved, it will generally be processed to the original payment method.

The time required for the refund to appear in the customer's account may depend on the payment gateway, bank, or financial institution.

8. Return Shipping

Where the return is due to a damaged, defective, incorrect, or materially different product, Rajiv Degun may arrange or reimburse reasonable return shipping, subject to verification and applicable law.

For other eligible returns, shipping charges may be non-refundable where permitted by applicable law and the applicable product conditions.

9. Rejected Returns

A return may be rejected where:

The product has been used or damaged after delivery.
Required tags or original packaging are missing.
The returned product does not match the product supplied.
The return request does not meet the applicable eligibility conditions.
The issue is caused by improper use or handling after delivery.

10. Undelivered or Cancelled Orders

If an order is cancelled before dispatch or cannot be delivered and the customer is eligible for a refund, the applicable amount will be refunded through the original payment method, subject to applicable law and any permitted deductions.

11. Consumer Rights

Nothing in this policy is intended to remove or restrict any consumer rights available under applicable Indian law. The Consumer Protection (E-Commerce) Rules, 2020 form part of India's framework governing e-commerce transactions.

12. Contact for Returns & Refunds

For return, refund, exchange, or cancellation assistance, customers should contact Rajiv Degun through the customer-support details provided on the website.

Please keep your order number, registered contact details, and product information available when contacting support.

13. Policy Updates

Rajiv Degun may update this Return & Refund Policy from time to time to reflect changes in products, services, business practices, or applicable legal requirements.

The latest version published on this page will apply from its stated effective date.